🕊️ Turn Conflicts into Collaboration

Conflicts are inevitable — but with the right mindset and tools, they can lead to growth, clarity, and stronger relationships. At TDA L&D Services, our Conflict Management Training Program empowers individuals and teams to address disagreements with empathy, professionalism, and confidence.

🎯 Program Objectives:

  • Understand the nature and causes of conflict

  • Develop effective communication for resolution

  • Reduce tension, misunderstandings, and workplace friction

  • Promote collaboration and psychological safety in teams

📘 Key Training Modules:

✅ 1. Understanding Conflict

  • What is conflict?

  • Types and sources of conflict (personal, structural, organizational)

  • The role of perception, values, and culture in conflict

✅ 2. Conflict Management Styles

  • Competing, Avoiding, Accommodating, Collaborating, Compromising (Thomas-Kilmann Model)

  • Identifying your conflict style

  • When to use which approach

✅ 3. Communication in Conflict

  • Listening without reacting

  • Using “I” statements instead of blame

  • Non-verbal signals and body language

✅ 4. Conflict Resolution Techniques

  • Root cause analysis

  • Win-win negotiation and mediation

  • De-escalation strategies

✅ 5. Building a Conflict-Resilient Team

  • Encouraging open feedback culture

  • Setting team norms and agreements

  • Restoring trust after a conflict

👥 Who Should Attend?

  • Team members & leaders

  • HR professionals and managers

  • Customer-facing and cross-functional teams

  • Students preparing for group environments

🧑‍🏫 Training Format:

  • Duration: Half-Day / Full-Day Program

  • Mode: Offline / Online / Hybrid

  • Includes: Group role plays, case studies, conflict style quiz, mediation simulations

✅ Benefits of This Training:

  • Reduced workplace tension and misunderstandings

  • Improved teamwork and collaboration

  • Increased confidence in handling difficult conversations

  • Healthier work culture with open communication

📞 Ready to Master the Art of Handling Conflict?

Transform clashes into cooperation.
Contact TDA L&D Services today to organize a Conflict Management Training Program tailored for your organization, college, or team.