🧠 Manage Differences with Clarity, Calm, and Confidence

Conflicts are natural in any workplace or team — but how we handle them makes all the difference. The Conflict Management Training Program by TDA L&D Services equips individuals with practical tools to address, resolve, and prevent conflicts while maintaining healthy professional relationships.

🎯 Program Objectives:

  • Understand the sources and types of conflict

  • Learn constructive conflict resolution techniques

  • Improve emotional control and communication during conflict

  • Build a culture of collaboration and mutual respect

📘 Key Training Modules:

✅ 1. Understanding Conflict

  • What is conflict and why it happens

  • Types: interpersonal, team, organizational

  • Conflict myths and realities

✅ 2. Conflict Resolution Styles

  • Avoiding, accommodating, competing, compromising, collaborating

  • Identifying your default style

  • Adapting the right approach to different situations

✅ 3. Communication During Conflict

  • Listening to understand vs. listening to react

  • Using “I” statements and respectful language

  • De-escalating emotionally charged conversations

✅ 4. Emotional Intelligence & Conflict

  • Recognizing triggers and staying composed

  • Empathy and perspective-taking

  • Managing passive-aggressive and aggressive behaviors

✅ 5. Practical Conflict Handling

  • Resolving conflict within teams or between departments

  • Managing conflicts with superiors or clients

  • Preventive strategies to reduce recurring conflict

👥 Who Should Attend?

  • Team members and managers

  • HR professionals and supervisors

  • Students in leadership roles

  • Customer-facing professionals

🧑‍🏫 Training Format:

  • Duration: Half-Day / 1-Day Workshop

  • Mode: Offline / Online / Hybrid

  • Includes: Conflict role-plays, real-life simulations, group discussions, action planning

✅ Program Outcomes:

  • Confident handling of difficult conversations

  • Improved collaboration and team dynamics

  • Reduced workplace tension and misunderstandings

  • Higher emotional intelligence and professionalism

📞 Want to Reduce Conflict and Strengthen Relationships?

Equip your team with the skills to turn conflict into growth.
Contact TDA L&D Services today to schedule a Conflict Management Training Program tailored to your organization.